What information does spa9 collect?
Account and identity information
During registration, spa9 collects basic information such as your full name, email address, phone number, and chosen password. For identity verification and withdrawal processing purposes, we may request supporting documents such as a copy of a valid national ID or passport. This information is required to verify the legitimacy of your account and to maintain the overall security of the platform.
Payment and transaction information
Spa9 records financial transaction details including deposit and withdrawal amounts in Ringgit Malaysia (RM), payment methods used (such as Boost or GrabPay), transaction timestamps, and reference numbers. Important note: spa9 does not directly store credit card numbers or bank account details. All sensitive payment data is handled by third-party payment service providers that comply with industry security standards.
Device and browser information
When you access spa9, our systems automatically record technical information such as your IP address, device and browser type, operating system, screen resolution, and session data. This information is used for security purposes, technical diagnostics, and improving the user experience on the platform.
Platform usage data
Spa9 collects data on how you use the platform, including games played, pages visited, session duration, and actions taken within your account. This data is analysed in aggregate to understand user behaviour and improve the platform's content and functionality.
How is your information used?
Spa9 uses the information collected for the following purposes, all within the scope of operating a legitimate online entertainment platform:
- Account management: Creating, verifying, and maintaining user accounts, processing deposits and withdrawals in MYR, and sending important account-related notifications.
- Identity verification: Ensuring each user is a real individual who meets the age eligibility and residency requirements set by the platform.
- Security and fraud prevention: Detecting and preventing suspicious activity, unauthorised login attempts, or platform misuse by irresponsible parties.
- Customer support: Enabling the spa9 support team to assist users with account, transaction, or gameplay enquiries.
- Promotional communications: Sending information on the latest offers, bonuses, and promotions — only if you have opted in during registration or through your account settings.
- Platform improvements: Analysing usage patterns to improve spa9's design, speed, and content, enhancing the overall user experience.
How does spa9 use cookies and tracking technologies?
Spa9 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small text files stored in your browser when you visit a website.
The types of cookies used by spa9 include:
- Session cookies: Stores temporary login information to keep you signed in throughout an active session without requiring you to re-enter your password each time.
- Preference cookies: Remembers your language, region, and display preferences so your spa9 experience feels more personal.
- Analytics cookies: Collects anonymised usage data to help us understand which pages are visited most frequently and where users may need assistance.
You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the spa9 platform.
Is your information shared with third parties?
Spa9 does not sell, rent, or disclose users' personal information to third parties for marketing or commercial purposes without your explicit consent. However, there are limited circumstances in which information sharing may occur:
- Payment service providers: Required transaction information is shared with verified payment processors to complete deposits and withdrawals in MYR.
- Game providers: Game data required to run casino or sports games may be shared with third-party game providers integrated into the platform.
- Legal requirements: spa9 reserves the right to disclose user information to the relevant authorities where required by law, court order, or a valid official investigation.
- Platform security: In cases of suspected fraud or illegal activity, information may be shared with security authorities or law enforcement.
All third-party providers working with spa9 are bound by data protection agreements that ensure your information is handled to the same high security standards.
Your rights as a spa9 platform user
Right to access and correction
You have the right to request a copy of the personal information spa9 holds about your account at any time. If any of that information is inaccurate or out of date, you have the right to request a correction. These requests can be made through the account settings section or by contacting our customer support team.
Right to erasure
You may request the deletion of your account and personal data from spa9's systems, subject to certain conditions such as having no outstanding transactions and compliance with legally mandated record-keeping requirements. Deletion requests must be submitted in writing to spa9 customer support, stating the reason for the request.
Right to opt out of promotional communications
You can unsubscribe from promotional communications from spa9 at any time via the unsubscribe link in any email sent to you, or by updating your notification settings within your account. Opting out does not affect important account or transaction-related communications.
Data retention and how to contact us
Data storage and retention periods
User personal information is stored on servers protected with SSL encryption and appropriate technical security measures to prevent unauthorised access, alteration, or disclosure. spa9 retains user data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law — whichever is longer. Following account closure, financial records may be retained for a minimum period as specified by relevant financial regulations.
Amendments to this Privacy Policy
Spa9 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or new platform features. Any amendments will be published on this page with an updated effective date. You are encouraged to review this page periodically.
How to contact support
For any queries, concerns, or requests relating to privacy and data protection, you can reach the spa9 team by email at: [email protected]. You may also refer to our FAQ page for answers to common questions. Our support team is available seven days a week to assist you.
Effective date: 1 January 2026. This policy is the latest version and supersedes all previous versions. Privacy enquiries: [email protected]